Yes, we offer free standard shipping on all orders over $99 within Australia. It’s our way of saying thank you for shopping with us!

Our standard shipping typically takes 2-5 business days to arrive within Australia. Please note that shipping times may vary depending on your location and any potential delays with the carrier.

We take pride in the quality of our jewelry, but in the rare event that you receive a faulty product, we offer free returns. Simply contact our customer service team within 30 days of receiving your order, and we’ll guide you through the return process.

Yes, we accept returns for reasons other than faulty products as well. If you’re not completely satisfied with your purchase, you can return it to us in its original condition within 30 days for a refund or exchange. Please note that return shipping costs may apply for non-faulty returns.

To initiate a return or exchange, please contact our customer service team at support@silvermade.com.au. We’ll guide you through the process and provide you with a return authorization if applicable.

Yes, we offer exchanges for different items of equal or lesser value. If you wish to exchange your purchase for a different item, simply contact our customer service team, and we’ll be happy to assist you.

You can reach our customer service team by email at support@silvermade.com.au. We’re available Monday to Friday from 9am-5pm AEST and we’re always ready to assist you with any questions or concerns you may have.

At SilverMade, we strive to provide excellent customer service and ensure your satisfaction with our products. If you have any further questions or concerns, please don’t hesitate to contact us.