If you have a problem with the quality of any of our jewellery, we ask that you get in touch with us so that we can discuss the options available to you and find a solution.
All our jewellery is protected by the consumer guarantees offered by the Australian Consumer Law, and, provided that it is treated with care and respect at all times, it should last for many years. Certain items, as can be recognised by their weight and design, are much more durable than others. The correct way to wear jewellery is of the utmost importance.
The item’s condition while in your possession will weigh heavily in deciding how to proceed with a warranty return. Also, we’ll be on the lookout for any defects in the materials or manufacturing faults. The length of time after the original purchase is also considered, although it is not the primary determinant.
When a valid warranty claim is made, the item in question will often be replaced; however, a store credit may be issued if the replacement of the item is not feasible. In the event that there is a significant issue with the goods, another alternative is to request a refund.
The Australian Consumer Law website has a full list of your rights, as well as guidelines and your consumer guarantees.
